Privacy policy

Data controller

Tractia Servicios y Maderas, S.L. · Tax ID B43726322 · Av. de Reus, s/n · 43460 Alcover (Tarragona) · comercial@tractia.com · 977 760 928.

Purpose

To handle your request for a quote or for information and reply to you by email or telephone. The data from the forms (name, company, telephone, email, town, timeframe, message and any drawing you attach) is used only for that.

Legal basis

Your consent, given by ticking the box and sending the form (art. 6.1.a GDPR), and the application of pre-contractual measures at your request (art. 6.1.b GDPR).

Recipients

No data is passed on to third parties. The forms are delivered to our mailbox through the Web3Forms service, which acts as a data processor. The questions you type into the website assistant are sent, with no account data, to Anthropic's artificial intelligence service to generate the answer; please do not enter personal data there, as none is needed to answer a technical question. If you load the Google map on the contact page, Google may process data under its own policy.

Retention

Data is kept for the duration of the business relationship or for as long as is needed to handle your request and any legal obligations arising from it.

Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to comercial@tractia.com or to Av. de Reus, s/n · 43460 Alcover (Tarragona). You may also lodge a complaint with the Spanish Data Protection Agency (aepd.es).